Frequently Asked Questions

It's the loyalty card for our bars and clubs across the city. Joining is free, and it gets you food and drink offers at our venues, a card on your phone instead of one in your wallet, and a running total of what you've spent with us.

Show the QR code on your card to the bartender before you pay. They scan it and anything you're entitled to comes off your order automatically — there's no code to read out and no button to press. It's worth adding your card to Apple or Google Wallet so it's on your lock screen when the bar is three deep.

Usually timing: a lot of offers only run on certain days or between certain hours, and each offer card shows exactly when. Otherwise, you may have already used it as many times as it allows, it may have ended, or the card wasn't scanned before payment was taken — once the sale is through, it can't be applied retrospectively at the till. If it looked live and still didn't work, tell us and we'll look.

Offers are open to every member — nothing needed beyond being signed in. VIP holds the ones that come with a group you belong to, like a society or a partner scheme. If an offer is showing on your VIP page, you already qualify for it.

Head to Join a society and pick yours. The request goes to that society's own managers rather than to us, and you'll get an email once they've approved it. Their offers then show up on your VIP page.

So staff can see the card is yours. Society and student offers in particular have to be checked, and a clear front-facing photo settles it in a second at a busy bar instead of you digging out other ID. You can add or change it any time from your account.

Yes — open the app on your phone and choose Add to Apple Wallet or Add to Google Wallet. The card then sits with your boarding passes and bank cards, which means you can pull it up without signal and without hunting for the app.

My Spend covers the last 30 days across all our venues: what you've spent, how many visits that was, and a line for each one. Only visits where your card was scanned appear, so if something's missing that's usually why.

Often. Venues put new ones on and retire old ones all the time, and every offer card carries the days and times it runs plus when it ends. Worth a look before you head out rather than at the bar.

You can sign in with your email and password, or with a one-time code sent to your mobile. If your number has changed, sign in and update it from your account. If you're locked out of both, contact us — don't start a second account, or your spend and offers end up split across the two.