Terms and Conditions

These terms and conditions ("Terms and Conditions"), together with the HEY Liverpool Privacy Policy ("Privacy Policy"), apply to your HEY Liverpool Rewards Scheme membership ("Membership") and govern the relationship between Pub Invest Group Ltd, a company incorporated in England with company number 09695572 whose registered office is at 26 Fleet Street, Liverpool, England, L1 4AN ("HEY Liverpool", "we" or "us") and you in respect of your Membership.

Use of our app and/or participation in the rewards scheme will constitute confirmation that you have read and agree to these Terms and Conditions. You must therefore read these Terms and Conditions carefully. Please print a copy of these Terms and Conditions for your records. If there is anything you do not understand, please contact us using the details provided at the end of this document.

1. Becoming a Member

Eligibility

  • You must be over the age of 18 at the time of registration to become a Member
  • Your Membership can only be registered in the name of an individual
  • An individual may only register one Membership
  • You must provide accurate and complete information during registration

Registration

You can become a member by visiting our website www.hey-liverpool.co.uk and successfully completing the registration process. You will need to provide:

  • Your full name
  • Email address
  • Mobile phone number
  • Date of birth

2. How the Rewards Scheme Works

Personalized Offers

  • We may provide you with personalized offers based on your spending patterns and preferences
  • Offers are individual to you and cannot be shared or transferred
  • Offers have expiry dates which will be clearly stated
  • We reserve the right to vary the offers available at our discretion

Contracted Offers and Identity Verification

  • Some special contracted offers may require identity verification for redemption
  • For these offers, we may take and store a photograph of you to verify your identity when redeeming the offer
  • This photograph is stored securely and only for the duration of the contracted agreement
  • The photograph will be automatically deleted when the contracted agreement expires
  • You consent to this identity verification process by participating in contracted offers

Redeeming Rewards

  • Rewards can be redeemed at participating HEY Liverpool venues
  • You must present your app or account details when redeeming rewards
  • Rewards have no cash value and cannot be exchanged for cash
  • Rewards are personal to you and cannot be pooled with other members' rewards
  • Some restrictions may apply to certain offers or rewards

3. Participating Venues

  • The rewards scheme operates at participating HEY Liverpool venues only
  • A list of participating venues is available in the app
  • We may add or remove participating venues at any time
  • Different venues may offer different reward rates or special offers

4. Account Management

Your Responsibilities

  • You are responsible for keeping your account details up to date
  • You must notify us immediately if you believe your account has been compromised
  • You must not share your account details with anyone else
  • You must not attempt to fraudulently earn or redeem rewards
  • For contracted offers requiring identity verification, you must provide accurate identification and consent to photograph storage

Account Security

  • You should keep your app login details secure
  • If you lose access to your account, contact us immediately
  • We may suspend or terminate accounts we reasonably suspect of fraudulent activity

5. Expiry and Account Inactivity

Reward Expiry

  • Individual rewards and offers may have specific expiry dates
  • Expired rewards cannot be redeemed or reinstated
  • We will endeavor to notify you before rewards expire, but it is your responsibility to use them in time

Account Inactivity

  • If you don't use your account for 12 consecutive months, we will contact you
  • If you remain inactive for 24 consecutive months, we may delete your account and any unused rewards
  • When possible, we will provide advance notice before account deletion

6. Cancellation and Termination

Your Rights

  • You may cancel your membership at any time through the app settings
  • You may also contact us directly to request account cancellation
  • If you cancel your membership, you will lose any unused rewards

Our Rights

We may suspend or terminate your membership if:

  • You breach these Terms and Conditions
  • We reasonably suspect fraudulent or criminal activity
  • You provide false or misleading information
  • You engage in behavior that damages our reputation or business

If we terminate your membership:

  • You will lose all unused rewards
  • We will provide reasonable notice unless immediate termination is necessary
  • You may appeal our decision by contacting us directly

7. Changes to Terms and Scheme

Minor Changes

  • We may make minor changes to these Terms and Conditions from time to time
  • Minor changes will be notified through the app or by email
  • Continued use of the scheme after notification constitutes acceptance

Major Changes

  • For significant changes that materially impact you, we will provide at least 30 days' written notice
  • If we discontinue the rewards scheme, we will provide at least 60 days' notice
  • You will have the opportunity to redeem unused rewards during notice periods

8. Data Protection and Privacy

  • We are committed to protecting your personal information
  • Our Privacy Policy explains how we collect, use, and protect your data
  • We only process your data within the United Kingdom
  • We do not share your personal information with third parties except as stated in our Privacy Policy

9. Liability and Consumer Rights

Our Liability

  • We are responsible for loss or damage you suffer that is a foreseeable result of our breach or negligence
  • We are not responsible for loss or damage that is not foreseeable
  • Our total liability to you shall not exceed £100 except where prohibited by law

Excluded Liability

We are not liable for:

  • Loss or damage caused by circumstances beyond our control
  • Failure of network services or data processing systems
  • Actions of participating venues (who are independent businesses)

Your Consumer Rights

  • Nothing in these Terms and Conditions affects your statutory consumer rights
  • As a consumer, you have legal rights regarding services not performed with reasonable care and skill
  • For advice on your consumer rights, contact Citizens' Advice Bureau or Trading Standards

10. General Terms

Governing Law

  • These Terms and Conditions are governed by English law
  • Any disputes will be subject to the jurisdiction of English courts
  • As a consumer, you may also bring proceedings in the courts of your country of residence

Assignment

  • We may transfer our rights and obligations under these Terms to another company
  • You cannot transfer your membership or any rights under these Terms
  • Your statutory rights will not be affected by any transfer

Severability

  • If any part of these Terms is found to be invalid or unenforceable, the remainder will continue to apply
  • We may replace invalid terms with valid terms that achieve a similar effect

Entire Agreement

  • These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between us
  • They supersede any previous agreements or representations

11. Contact Information

For questions about these Terms and Conditions, your membership, or to exercise any of your rights:

Email: hello@hey-liverpool.co.uk
Address: 26 Fleet Street, Liverpool, England, L1 4AN
Phone: 0151 351 6700

For technical support with the app or account issues, please use the in-app support feature or contact us using the details above.

12. Complaints

If you have a complaint about any aspect of the HEY Liverpool rewards scheme:

  1. Contact us first using the details above
  2. We will investigate and respond within 14 days
  3. If you remain unsatisfied, you may contact relevant consumer protection authorities

Terms and Conditions last updated: August 2025